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Morning everyone, I need some help on getting in touch with anyone who can assist on checking status of an order. I placed an order 2 weeks ago, funds were sent, have sent two messages and no reply, no parts. My order history says pending. What is the time frame for receiving parts? Thanks in advance.

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Hey Shawn,

Where did you send  the messages to?  I have not received an e-mail, site message, or support request from you.  I'm not trying to insinuate that you didn't send the messages.  I'm just curious if there is a problem on my end.  Regardless, I fell a bit behind because I have had to work a ton of overtime at my "real" job over the past month and a failure of my rear bumper mold.  I am back to my regular schedule, the mold has been replaced and I am currently working to fill orders.  I anticipate that your order will ship either tomorrow or Tuesday.

Sorry for the delay,

Casey

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I appreciate the reply Casey, I had sent a message thru the site and even sent on to one of the moderators for the page. I truly appreciate y’all’s site and products. My fellow modelers on the truck site said you were the go to guy for accessories. I look forward to receiving the parts, once again thank you. Hopefully they didn’t burn you out with the O/T. Have a good evening. 

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Shawn, 

Your order has shipped and you should have received a tracking number from PayPal and from the site as well.

I appreciate the kind words from your fellow modelers on the site.  I think we offer some pretty nice stuff at a fair price.  I usually get things out a bit faster but the last few months, well really most of the year, has been crazy.  

Regarding the messages, were they sent through this site?
 

--Casey

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Thanks Casey, I did receive the notification that the products have shipped, thanks once again. When I sent the message out regarding the order status, I sent it through the contact us link at the bottom of the home page. I can’t wait to receive them and get them in the build. I will be doing business with y’all again. This is the rig getting your parts. 

E79CDB38-D6FC-4AB6-A8B4-2B396CF66FF1.jpeg

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Hey Casey, everything arrived today. The parts look amazing, I will post pics after they are painted and installed. Once again thanks for the top notch products. I will definitely be buying more.

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Casey, good morning. I too sent a message from the contact us button a few days ago. Can you update me on order #623 please. Thanks much, Keep on Truckin !

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